Over 27 years experience
Business to business appointment setting
Experienced and professional agents
Results driven environment
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Why use ProComs for telemarketing?
The Rooflight Company
We have used ProComs to undertake our Customer Satisfaction Surveys over the past year; over this period, Tracey and her teams have worked closely with us to develop and hone our Key Performance Indicators. As a result, we have immense confidence in their systems, recognising the benefits of the professional approach that they take in liaising with our clients. These statistics now form the basis of one of our key strategic objectives – to improve further our excellent client satisfaction ratings. It also remains a cornerstone of our Quality Policy ensuring that we have a proven and robust method of engaging with clients. By electing to outsource to ProComs, we are able to place the focus of our internal sales staff on winning new business, whilst also ensuring that we retain a close eye on those clients that have recently placed business with us. We have found that this balance has been best achieved by inviting ProComs to offer their experience and tacit knowledge to this process.
ProComs have been been very effective in helping generate meetings for our sales team. Our account manager is exceptionally well experienced in our industry and has developed an acute understanding of our products and market in a short period of time – his conversion rate far exceeds previous individuals and companies used. I have also been impressed with the feedback from those prospects he has converted into appointments and I am encouraged by the level of enthusiasm to get involved in our business and understand our wider needs. It is important to understand that our sales lead-in time can be extensive so my expectation was not for immediate results but a more progressive process that generates trust and understanding – the last thing we were looking for was a “hard-sell” that would undermine our brand outside of securing a meeting. To date, the results have been very encouraging – we have converted appointments into business and are well underway with many more prospects secured through ProComs.
We have been working with ProCom Connections for two years now and are delighted with the service they provide; in addition to our quarterly Customer Satisfaction Survey that they manage end-to-end on our behalf, ProComs have also carried out a number of ad-hoc projects for us, specifically data-cleansing and data-collection exercises. Throughout our relationship, ProComs have proved to be extremely professional and thorough; from the project briefing stage through to final delivery. We are particularly impressed with their accuracy, honesty and their can-do approach. Some of our retailers have even given us unsolicited positive feedback on ProComs interaction with them. For us, ProComs are an essential part of our customer contact strategy and we are pleased to have them as part of our team. Specifically, they are a low maintenance supplier that gets on with the job in hand with minimum management from us.