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INBOUND CALLING

We can set up a non-geographic or Freephone number and have calls directed to our call centre agents. This can be set up to handle advertising response, brochure requests, order taking, technical support or customer service calls.

Utilising a combination of telephony technology and our own bespoke call centre application we can route calls, queue calls and report on SLA’s and call outcomes.

Our agents will be trained to a level that is appropriate to the service that they are providing and will always represent your brand in a professional manner.

Inbound call handling can be combined with outbound telesales or telemarketing using the same team members for consistency if required.
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