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Rupert Curthoys
Customer Services Manager
Luxottica
We have been working with ProCom Connections for two years now and are delighted with the service they provide; in addition to our quarterly Customer Satisfaction Survey that they manage end-to-end on our behalf, ProComs have also carried out a number of ad-hoc projects for us, specifically data-cleansing and data-collection exercises. Throughout our relationship, ProComs have proved to be extremely professional and thorough; from the project briefing stage through to final delivery. We are particularly impressed with their accuracy, honesty and their can-do approach. Some of our retailers have even given us unsolicited positive feedback on ProComs interaction with them. For us, ProComs are an essential part of our customer contact strategy and we are pleased to have them as part of our team. Specifically, they are a low maintenance supplier that gets on with the job in hand with minimum management from us.